Monthly Archives: January 2015

Incredible Years

IY crop web
The Incredible Years programme is aimed towards migrant parents of children aged 3 – 6 years. The programme will take place every Wednesday from 10 – 12pm, starting on 4th February.

The programme aims to strengthen your child’s social skills and increase confidence and self-esteem. Participants will learn how to manage behavioural problems and how to prepare their children for attending school.

The Incredible Years programme will take place in Limerick Social Services on Henry Street, Limerick city centre.

For more information, contact Jumoke at Doras Luimní on 061310328 or by email at

Applicants can register for Incredible Years at the first session on Wednesday 4th February 2015 at 10am.

Launch of report: Person or Number? 2

PON 2 upload
A coalition of NGOs have launched a report called “Person or Number? 2 A second examination of issues faced by immigrants in accessing social protection in Ireland” that is critical of how the Department of Social Protection deals with migrants.

Irish human rights organisations, including FLAC, Doras Luimní, Nasc and Crosscare, have come together to publish a report examining the issues faced by immigrants in Ireland when they apply for social protection. Entitled Person or Number? 2, the report is a follow up to a 2012 report and is based on a random thirty-five case sample of migrants who access DSP’s service and an online survey with thirty-seven managers of citizen information services nationally.

The first Person or Number? report was launched in 2012 by Minister for Social Protection Joan Burton.  A Migrant Consultative Forum (MCF) made up of representatives from NGOs and the Department was set up based on a recommendation made in that report. With the support of the Minister for Social Protection, the MCF has made significant headway in bringing about positive reforms in the DSP’s customer service and raising awareness of issues impacting migrants.

The report is critical of how the Department of Social Protection deals with immigrants and identifies key shortcomings including:

  • Customer service issues in the Department of Social Protection including rudeness, inappropriate behaviour, inappropriate or abusive language and instances of racism.
  • Basic administrative procedures, tasks and duties not always being carried out by Deciding Officers and Designated Persons, leading to incorrect refusals of payments.
  • The Community Welfare Service in particular found to have poor service levels.
  • Interpreters not always being provided to people when there is a clear need.
  • Omission of key pieces of information by officials in their dealings with the public continues to be an issue.

There are nineteen recommendations in the report which include:

  • the establishment of a Performance Monitoring, Evaluation and Implementation Unit in the Department to raise the quality of practice and decision making at the front line and
  • the introduction of name badges for frontline staff would improve customer service, decision making and accountability

Read the full report online here.

Call for Applications: Leadership & Active Citizenship Programme

Download hereRepresentatives of the migrant community are invited to apply for our Leadership and Active Citizenship programme, which will take place from February until May 2015.

The programme aims to strengthen and advance the capacity of leaders within the migrant community in Limerick City and County, who are working towards societal change. Participants will learn the core concepts of leadership and gain skills such as communication, critical thinking, self-awareness, as well as enhance their knowledge of the Irish political system, representation and voting, media skills and positive community activism.

Full programme description: Download here
Application form: Download here
Poster: Download here

The programme is free to attend but places are limited. If you are interested in this programme please complete the application form (see link above) and return to Vania at

Closing date for applications: Wednesday, 28th January 2015.

For further information please contact Vania Alexandrova-Jovic, Community Development Intern, at  Doras Luimní on 061 310328 or email at

Parent and Toddler Group: Tuesday 10 – 11:30am

Parent Toddler Group SMLDoras Luimní and the Limerick Social Service Council are facilitating a Parent and Toddler group every Tuesday from 10am – 11.30am, starting from the 20th January 2015.

The group is open to all migrant and Irish parents, with their toddlers, and will provide a good opportunity to share experiences and learn from each other.

For further information please contact Jumoke at or call 061310328 or 0899554152.